The defaullt password is "000000"

If you have a "master" or administor password set, you can delete it by either initiating the "self destruct" mode or by using our factory reset tool. The factory reset utility requires a MS Windows operating system PC. The utility can be downloaded here : DataLocker Factory Reset Utility

After unzipping the utility, simply connect and authenticate your Data Locker and run the EXE file. Your DataLocker will be restored to the factory original settings, all data will be deleted and passwords reset.

You need to download and run the Master Password Utility. Here is the link

Please note : This utility must be run on a MS Windows based system. Vista users need to RIGHT CLICK on the program icon and run the utility as an "Administrator"

Windows Vista

Note: This procedure is to initialize the DataLocker if you Regerated the Encryption Key or if the Self Destruct executed and erased the drive.

1. Right-click on the Computer icon on the desktop or in the Start Menu.
2. Left-click on Manage.
3. Left-click on Disk Management.
4. Usually, the Initialize Disk wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the Note and additional images directly below

Important: For the best compatibility between computers we recommend using the MBR (Master Boot Record) option and not the GPT(GUID Partition Table).






Note: If you do not see the Initialize Disk wizard. Then you will need to start the initialization on your own. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.





5. When you find it. Right-click on the little red arrow choose Initialize Disk.





6. The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive. For instructions on how to create and format a partition, please our formatting guide.

Mac OSX 10.4 (Tiger)

Please follow the steps below to format the drive:

1. Double left-click on your Internal Mac drive and choose Applications -> Utilities and double-click on Disk Utilities.





2. In the left pane, choose the DataLocker drive that you want to partition and format. Usually there are two listings for each drive unless you have more than one partition on a particular drive. Choose the drive listing that is farthest to the left for the drive that you want to format. It is usually above the name of the drive.





3. Click the Options button and choose Apple Partition Map. Then click on Ok.






Note: If you cannot choose Options because it is grayed out, click on the Current dropdown menu and click on 1 partition. This will make the Options button useable again. Also, if you receive an error saying that the drive cannot be unmounted, shut down the Mac, unplug the drive and turn you Mac back on.  After the Mac has fully booted and the desktop loaded connect the drive and try again from Step 1.





4. Change the Format to Mac OS Extended (Journaled). You can also give the drive a name by typing it into the Name box. When you are done, click on Partition.





5. A box will come up letting you know that formatting and partitioning the drive will erase all of the information that is on the drive. If you don’t need any of the information on the drive, then click on Partition.





6. The drive is now formatting and you will see a status bar at the bottom that says Creating Partition Map. When it is done, this bar will go away and the drive should now show up on your desktop.

Mac OSX 10.5 (Leopard) or 10.6 (Snow Leopard)

To format a drive, please follow the steps below:

1. Double left-click on your Internal Mac drive. Choose Applications then Utilities, and double-click on Disk Utilities.

   

2. In the left pane, choose the DataLocker drive that you want to partition and format. Usually there are two listings for each drive unless you have more than one partition on a particular drive. Choose the DataLocker drive listing that is farthest to the left for the drive that you want to format. It is usually directly above the name of the drive.





3. Under Volume Scheme click the drop-down box and click on 1 partition.

(Click to enlarge.)




4. Click the Options button and choose Apple Partition Map then click on Ok.

Important Note: If you have an Intel-based Mac, you will want to use the GUID Partition Table as recommended by Apple.





5. Change the Format to Mac OS Extended (Journaled). You can also give the drive a name by typing it into the Name box. When you are done, click on Apply.

(Click to enlarge.)




6. A box will pop-up letting you know that formatting and partitioning the drive will erase all of the information that is on the drive. If you don’t need any of the information on the drive, then click on Partition. If you do need the data on the drive, you will need to copy the data to another location before proceeding.





7. The drive is now formatting and you will see a status bar at the bottom that says formatting the disk and gives the name of the drive, the format it is applying and the name that you specified. When it is done, this bar will go away and the drive should now be listed on your desktop.

(Click to enlarge.)

Windows XP

To partition and format the drive with Disk Management, follow these steps:

1. To begin, open Disk Management by right-clicking on My Computer and left-click on Manage. The Computer Management screen will open.



If you don’t have My Computer on your desktop, it should be located in your Start Menu. You can also find Computer Management in the Control Panel under Administrative Tools.

2. Open Computer Management, you will see two panes, in the left pane, there will be a list of items. Under Storage, click on Disk Management. This will load a right pane with 2 windows on the right side. You may need to maximize the Computer Management window to see all your drives.
3. In the lower right pane, you will see a graphical list of all available drives or devices. Find the drive listing that corresponds to the DataLocker that you want to partition and format. It typically has a black bar indicating unallocated space.



Important: You may need to initialize the drive. If so, please see the initialization guide here.

If there is a blue bar, then the drive has already been partitioned and formatted. Make sure, that if you have data on the DataLocker, you back it up before proceeding. Once you are ready, right-click on the blue bar and choose Delete Partition. You will see a pop-up window asking you if you really want to delete the partition. Click Yes. The bar should now be black.



 

4. Right-click on the black bar to see a menu of available options. Select New Partition.





5. The Welcome to New Partition Wizard will come up. Click on Next to proceed to the next screen.





6. Choose Primary Partition and press Next.





7. This is where you can set a partition on the DataLocker. By default Windows chooses the whole drive so click on Next.

Note: If you would like to create multiple partitions on the DataLocker, you can type in the amount in megabytes you want for the Primary Partition, and it will partition and format only that amount. For example, if you have a 500 GB DataLocker and you want to split the DataLocker into two partitions, you could type in 250000 (for 250 GB's) in the Partition size in MB area.

Once you finish formatting this first partition, you will need to go back and follow all these steps again to partition and format the left-over unallocated area of the DataLocker. The next time around, however, you will need to choose Extended Partion when you come to the Select Partition Type window. (Look at previous step.) Remember, when you change or add partition it will destroy any data on the DataLocker. So, be sure to plan how many and what size partitions you want before creating them.





8. Choose the drive letter that you want the drive to have. By default Windows will choose the next available drive letter. Then click on Next.





9. This is the format screen. Make sure that the File System is set to NTFS. In the Volume Label field you can give the DataLocker a name if you want. Check the box that says Perform a Quick Format so that the drive will be formatted quickly. Make sure to leave the Allocation unit size to Default, and then click Next.





10. This screen gives you a confirmation of all the steps that you just went through. Click on Next.





11. The listing for the drive (Disk 2 in the picture below) will say Formatting as it formats the drive.





12. When the drive is done (Disk 2 in the picture below) the bar will be blue and the drive will say Healthy.

Windows Vista

1. Open Disk Management by right-clicking on Computer and left-click on Manage. If you don’t have Computer on your Desktop, it should be located in your Start Menu.
2. You will see two panes, on the left pane under Storage, click on Disk Management. This will load the right pane and you will see the drives show up.
3. In the lower right pane, you will see a list of all available drives/devices. Find the drive listing that corresponds to the DataLocker drive that you want to partition and format. It usually has a black bar indicating unallocated space.

Important: You may need to initialize the drive. If so, please see the Initialization drive here.

If there is a blue bar, then the drive has already been partitioned and formatted. Make sure, that if you have data on the DataLocker, you back it up before proceeding. Once you are ready to proceed, right-click on the blue bar and choose Delete Volume... You will see a pop-up window asking you if you really want to delete the partition. Click Yes. The bar should turn black.








4. Right-click on the black bar to see a menu of available options. Left-click on New Simple Volume.





5. The Welcome to the New Simple Volume Wizard will show up. Left-click on Next to proceed to the next screen.





6. This is where you can set a partition on the drive. By default Windows chooses the whole drive so you can left-click on Next.

Note: To create multiple partitions on the DataLocker, you will have to type in a smaller amount in megabytes, and it will partition and format only that amount. For example, if you have a 500 GB hard drive and you want to divide the drive into two partitions, you could type in 250000 (for 250 GB's) in the Simple volume size in MB area.

Once you finish formatting the first partition, you will need to go back and repeat these steps again to partition and format the left-over unallocated area of the DataLocker. The result will be two partitions on the DataLocker. Remember, when you change, or add partitions it will destroy any data on the DataLocker. So be sure to plan out ahead how many and what size partitions you want before creating any.








7. Choose the drive letter that you want the DataLocker to have. By default Windows will choose the next available drive letter. Then click on Next.





8. This is the format screen. Make sure that the File System is set to NTFS. The Allocation Unit Size can be left at Default. In the Volume Label field you can give the DataLocker a name if you want. Check the box that says Perform a Quick Format so that Windows will format the drive quickly. Then click on Next.





9. The next screen gives you a confirmation of all the steps that you just went through. Click on Next.





10. The listing for the drive (Disk 1 in the picture below) will say Formatting as it formats the drive.





11. When the drive is done (Disk 1 in the picture below) the bar will be blue and the drive will say Healthy.

Windows 7

To partition and format the DataLocker with Disk Management, please follow these steps:

1. Open Disk Management by right-clicking on Computer (on your Start Menu) and left-click on Manage. 
2. You will see two panes, on the left pane under Storage, click on Disk Management. You will now see the right pane show the drives attached to your computer.  Maximize the window if necessary to see the drives.
3. In the lower right pane, you will see a list of all available drives/devices. Find the drive listing that corresponds to the DataLocker drive you want to partition and format. It usually has a black bar indicating unallocated space.

   Important: You may need to initialize the drive. If so, please see the initializtion guide here.

   If there is a blue bar, then the drive has already been partitioned and formatted. Make sure, that if you have data on the DataLocker drive, you back it up before proceeding. Once you are ready, right-click on the blue bar and select Delete Volume. You will see a pop-up window asking you if you really want to delete the partition. Click Yes. The bar should now turn black.





4. Right-click on the black bar to see a menu of available options. Left-click on New Simple Volume.





5. The Welcome to the New Simple Volume Wizard will appear. Left-click on Next to proceed to the next screen.






6. This is where you will set a partition on the drive. By default Windows chooses the whole drive so you can left-click on Next.

   Note: To create multiple partitions on the DataLocker, you will have to type in a smaller amount in megabytes, and it will partition and format only that amount. For example, if you have a 500 GB hard drive and you want to divide the drive into two partitions, you could type in 250000 (for 250 GB's) in the Simple volume size in MB area.

   Once you finish formatting the first partition, you will need to go back and repeat these steps again to partition and format the left-over unallocated area of the DataLocker. The result will be two partitions on the DataLocker. Remember, when you change, or add partitions it will destroy any data on the DataLocker. So be sure to plan out ahead how many and what size partitions you want before creating any.





7. Choose the drive letter that you want the DataLocker to have. By default Windows will choose the next available drive letter. Then click Next.





8. This is the format screen. Make sure that the File System is set to NTFS. The Allocation Unit Size can be left in its default value. In the Volume Label field you can give the DataLocker a name if you want. Check the box that says Perform a Quick Format so that Windows will format the drive quickly. Then click on Next.





9. The next screen gives you a summary of all the steps that you just went through. Click on Next.





10. The listing for the drive (Disk 1 in the picture below) will say Formatting as it formats the drive.





11. When the drive is done (Disk 1 in the picture below) the bar will be blue and the drive will say Healthy.

Make sure you do not have Windows USB port power save option turned on.

Turning off a USB port's power save option on Windows XP Pro

The initial default password is "000000"

The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard drives.

Windows Users

If you require a drive which can be used on multiple operating systems, you may need to reformat the drive in the FAT32 format. Microsoft has eliminated support for FAT32 formatting for drives over 32GB  so you must use a third party tool for formatting. We recommend Swiss Knife , an excellent free tool by CompuApps.

Mac Users

Mac OS users can read files from an NTFS formatted drive, however thay cannot write files to one. Mac OS users must reformat the drive with the FAT32 format in order to read and write to the drive. The native Mac HFS format is also supported, choose this file system if you will only be using the DataLocker on a Mac system.

Linux Users

Linux users may use the DataLocker without reformatting if they they have an NTFS driver installed.

Here is an excellent tutorial explaining how to install the Linux NTFS driver - http://www.howtoforge.com/ubuntu_edgy_eft_ntfs_ntfs_3g

If you can not use NTFS drives you must reformat the drive using the FAT32 format.

Linux native ext2 and ext3 drive formats are currently being tested.

Below is a summary of the key differences between NTFS and FAT32.

NTFS vs FAT32

"Article reprinted with permission of  www.NTFS.com"

If you are having trouble getting your DataLocker to power on or connect please try the following.

• The DataLocker comes with a Y cable with a RED and BLACK USB ends.  The RED end can be used for additional power, do not use it by itself as it will not provide enough power, the BLACK end is the primary connection.
• First connect the cable to the computer then connect the cable to the DataLocker.
• Don't plug into a USB hub, plug directly into a USB port on the computer.

• Some USB ports on the front of desktop computers carry less power than the back ports.  Try connecting to a USB ports in the back of the machine to ensure adequate power.

The DataLocker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the drive however you will not have USB 2.0 speeds.